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Your Rights and Our Legal Commitments

At skyreels, every condition that governs your account — from how we handle your personal data to the terms that apply when you access our lobby — is…

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skyreels Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Our Policy and Compliance Team

If you have a question about your rights under our terms, want to raise a dispute, or need to request a correction to your personal data, our policy team is reachable through the channels below. We aim to acknowledge all legal and privacy queries within two business days and resolve them within seven.

Team online

Email the Policy Team

Send your legal or privacy query to our dedicated policy address. Include your registered account email so we can verify your identity and locate your records before responding. We handle data-access and correction requests through this channel.

Live Chat Support

Our support agents are available around the clock via live chat inside the skyreels account dashboard. For legal matters, they will route your issue to the compliance team and give you a reference number to track progress.

Postal Address

For formal legal notices or regulatory correspondence, you may write to our registered address. Include your account details and a clear description of the matter. Formal notices sent by post are acknowledged within five business days.

POLICY PRACTICES EXPLAINED

How We Handle Data, Cookies and Account Security

Transparency in how we manage your information is a standing commitment at skyreels.

Data We Collect

We collect the information you provide at registration — name, email, phone number — plus transaction identifiers when you deposit or withdraw via UPI, Paytm or PhonePe. Device and session data is collected automatically to detect fraud and maintain account integrity.

Cookie Policy

Our site uses session cookies to keep you logged in, performance cookies to measure page load times, and analytics cookies to understand how you navigate the lobby. You can manage cookie preferences from the settings panel; disabling analytics cookies does not affect core account functions.

Account Security Measures

Every skyreels account is protected by two-factor authentication via SMS OTP. Passwords are stored as salted hashes and are never visible to support staff. Suspicious login attempts from unrecognised devices trigger an automatic lock and an alert to your registered email.

Data Retention Period

We retain account records, transaction logs and communication history for the period required by applicable law in your jurisdiction. After this period, personal data is anonymised or deleted. You may request early deletion where local law grants that right.

Requesting Data Changes

To correct, access or delete your personal data, email our policy team with your account email and a description of your request. We verify your identity before acting. Corrections to payment details require re-verification through UPI, Paytm or PhonePe confirmation.

Who Is Responsible

skyreels acts as the data controller for all personal information held in connection with your account. Our compliance officer oversees data-handling practices and can be reached directly via the email channel listed in the support section above.

Legal and Privacy Questions You May Have

These are the questions we receive most often about our terms, data practices and account conditions. If your question is not covered here, reach out through one of the contact paths listed in the support section above.

Access depends on local law and is available where local law permits. It is your responsibility to confirm that using our platform is lawful in your state or territory before opening an account or making a deposit.

We hold the details you provided at registration, your transaction history including UPI, Paytm and PhonePe payment identifiers, device logs, and any communication you have had with our support team. You can request a full copy at any time.

Email our policy team from your registered address and state clearly that you are requesting deletion. We verify your identity first, then process the request within the timeframe required by applicable law in your jurisdiction.

After closure, we retain transaction and identity records for the period mandated by applicable law. Once that period ends, your data is anonymised or permanently deleted. You will receive a confirmation email when deletion is complete.

Raise the dispute through live chat or email. Our compliance team reviews the matter against the terms in force at the time of the event. If we cannot resolve it internally, the dispute is referred to the governing body specified in our terms.

No. Our cookies are scoped to the skyreels.club domain and do not follow you to third-party sites. Analytics cookies measure in-site behaviour only and are not shared with external advertising networks without your explicit consent.

We send an email to your registered address before any material change takes effect. An in-account banner also appears when you next log in. Continuing to use the platform after the effective date means you accept the updated terms.

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